A Guide to Understanding MyChart

What it is and how it works



Published:

Image courtesy of elenabsl/Shutterstock.com

MyChart is a free service provided by many medical providers that gives patients personalized access to portions of their medical information. It also serves as a direct line of communication through which patients can interact with their doctors. MyChart accounts can be accessed via a secure portal 24/7 from any location with internet access.


MyChart allows users to:

• Make and cancel medical appointments.

• Communicate with their doctors about non-urgent needs.

• View the results of some medical tests, usually available one business day after results are available to medical staff.

• Complete paperwork before appointments.

• Read notes from office visits.

• Request prescription refills.

• Pay medical bills.


Each medical system has its own version of MyChart. Patients need to request an activation code from their provider in order to sign up and begin using MyChart. This can be done either in person at your next appointment or by calling a customer service number for assistance, which most medical systems offer. For example:

• Duke Health Customer Service: 919‑626‑9037 or 919‑351-8576

• UNC HealthLink: 888-996-2767

• WakeMed HelpDesk: 919-350-2288


Sharing Access Via Proxy Accounts

MyChart accounts are specific to one person and information cannot be shared unless permission is requested and granted. If you would like access to another person’s medical information, you will need a proxy account. Proxy accounts are available for parents and guardians of children under the age of 18, for adult family members (for example, if you wanted to share access to your records with your spouse), and for friends and incapacitated adults. A request from the person wishing to share his or her information must be made in order to allow someone else access to the information via a proxy account. Keep in mind that you must have your own MyChart account with the same provider in order to request a proxy account. 

Currently, a parent with multiple children will need to log in separately to view and access information in each child’s MyChart account. Developers are working on a solution to link sibling accounts together in order to make it easier for parents to manage all of their children’s accounts from one login. 


MyChart for Teens

MyChart accounts for teens have been created to help engage them in their health care, as well as to increase communication between them, their family and their doctors. Teens are defined as children between the ages of 12 and 17. The information that can be displayed legally in MyChart to parents and guardians who have proxy accounts set up for their teens is very limited due to North Carolina privacy laws — namely North Carolina law G.S. 90-21.4(b) — regarding the disclosure of information without a minor’s consent. Parents or guardians cannot view data about past appointments, test results, letters or most other communications from the physician’s office.

This law was established because there are certain medical issues that minors can see a doctor about without parental consent, including sexually transmitted infections, pregnancy, mental health concerns and substance abuse. It has been reported that minors are more likely to seek help with these issues when they can do so with privacy.


A Physician’s Perspective

According to Dr. Hillary Lockemer, M.D., of WakeMed Physicians Practices, approximately 31 percent of WakeMed patients are currently using MyChart. She says her favorite feature of MyChart is “being able to answer my patient’s questions in a timely and efficient manner.”

Thanks to MyChart, Lockemer is often able to have completely secure, real-time conversations — almost like texting — with her patients. Instead of having to carve out time at the end of the day to answer emails and return phone calls, she can check MyChart between appointments and respond quickly to questions and concerns. 

MyChart should be used for routine communication with your medical providers. If a situation requires immediate attention, call 911 or visit the nearest emergency room.


Check Apple’s App store or Google’s Play store to download a free version of your provider’s MyChart app on your phone.

Maureen Churchill lives in Durham with her husband and son. Learn more about her at carolinaparent.com/cp/blogs/main/searching-for-balance.

 

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October 2019

Since the 1850s, North Carolina farmers have been going to the State Fair to learn about ways to improve their farming practices. Discover the origins of the State Fair and the history behind some...

Cost: Free

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Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
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Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
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This festival has something for the fastest runners and families alike. Start and finish at Diamond View Park at the American Tobacco Campus and choose from the Half Marathon, Five Miler or 1 Mile...

Cost: See website for fees

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Southpoint Mall and American Tobacco Trail
6910 Fayeteville Rd
Durham, NC  27713
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Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
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Cost: Free

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Carmichael Gymnasium
2611 Cates Ave.
Raleigh, NC  27695
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Performers in Mallarmé's first Family Series Concert, “JAZZ IS CHAMBER MUSIC, TOO!” will include faculty and students from the NCCU Jazz Department...

Cost: Free

Where:
Kirby Horton Hall, Sarah P. Duke Gardens
420 Anderson St
Durham, NC  27705
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Sponsor: Mallarme Chamber Players
Telephone: 919-560-2788
Contact Name: Mickaella Guarascio
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Celebrate the 20th anniversary of Triangle Beagle Rescue with barbecue, cake, ice cream, vendors, raffles and a doggie costume contest.  

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Compass Rose Brewery
3201 Northside Dr.
Raleigh, NC  27615
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Website »

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Cost: Free

Where:
Crowder County Park
4709 Ten-Ten Road
Apex, NC  27539
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Telephone: 919-662-2850
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The Durham Medical Orchestra will perform a benefit concert for the Miracle League of the Triangle, including children and adults with special needs. Special guest is Wool E. Bull of the Durham...

Cost: Free

Where:
Durham Central Park Pavilion
501 Foster St.
Durham, NC  27701
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Participants develop their naturalist skills and understanding of local nature. Ages 5-8 with parent. Register online. 

Cost: $8/resident, $10/nonresident

Where:
Stevens Nature Center/Hemlock Bluffs
2616 Kildaire Farm Rd.
Cary, NC
View map »


Telephone: 919-387-5980
Website »

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N.C. By Train and Amtrak are making it easier than ever for families to get to the N.C. State Fair through a special stop right at the fairgrounds in Raleigh from Friday, Oct. 18 through Sunday,...

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Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

Enjoy a guided tour of the trees, shrubs and flowers that adorn the park, followed by an art activity using plant materials collected during the tour. All ages and abilities welcome. Registration...

Cost: Free

Where:
Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
View map »


Website »

More information

N.C. By Train and Amtrak are making it easier than ever for families to get to the N.C. State Fair through a special stop right at the fairgrounds in Raleigh from Friday, Oct. 18 through Sunday,...

Cost: See website for fees; prices vary based on pick-up location

Where:
, NC


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Join a naturalist for a re-energizing walk in the forest. This is a hike to immerse ourselves in nature. We will stop and talk about plants when it is interesting for the group. Note that, as a...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

There is more to the “ring-tailed bandit” than meets the eye! Discover the mysteries behind this animal, including what their favorite foods are and their unique adaptations. Make a mask of...

Cost: Free

Where:
Crowder County Park
4709 Ten-Ten Road
Apex, NC  27539
View map »


Telephone: 919-662-2850
Website »

More information

Enjoy a guided tour of the trees, shrubs and flowers that adorn the park, followed by an art activity using plant materials collected during the tour. All ages and abilities welcome. Registration...

Cost: Free

Where:
Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
View map »


Website »

More information

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Where:
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Did you know young raccoons are called kits? Learn all about these ring-tailed mammals through hands-on discovery, stories, and a fun craft! Then learn how to walk like a raccoon and search for the...

Cost: Free

Where:
Crowder County Park
4709 Ten-Ten Road
Apex, NC  27539
View map »


Sponsor: Crowder County Park
Telephone: 919-662-2850
Website »

More information

Enjoy a guided tour of the trees, shrubs and flowers that adorn the park, followed by an art activity using plant materials collected during the tour. All ages and abilities welcome. Registration...

Cost: Free

Where:
Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
View map »


Website »

More information

N.C. By Train and Amtrak are making it easier than ever for families to get to the N.C. State Fair through a special stop right at the fairgrounds in Raleigh from Friday, Oct. 18 through Sunday,...

Cost: See website for fees; prices vary based on pick-up location

Where:
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Website »

More information

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Enjoy a guided tour of the trees, shrubs and flowers that adorn the park, followed by an art activity using plant materials collected during the tour. All ages and abilities welcome. Registration...

Cost: Free

Where:
Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
View map »


Website »

More information

Assist with our habitat box monitoring. Tasks will vary depending on what needs attention and may include: cleaning or repairing habitat boxes or installing new ones, monitoring our current...

Cost: Free

Where:
Harris Lake County Park
2112 County Park Dr.
New Hill, NC  27562
View map »


Sponsor: Harris Lake County Park
Telephone: 919-387-4342
Contact Name: Joanne St. Clair
Website »

More information

N.C. By Train and Amtrak are making it easier than ever for families to get to the N.C. State Fair through a special stop right at the fairgrounds in Raleigh from Friday, Oct. 18 through Sunday,...

Cost: See website for fees; prices vary based on pick-up location

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For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

Enjoy a guided tour of the trees, shrubs and flowers that adorn the park, followed by an art activity using plant materials collected during the tour. All ages and abilities welcome. Registration...

Cost: Free

Where:
Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
View map »


Website »

More information

Trick or Treat in Downtown is a Free annual Halloween event sponsored by Fuquay-Varina Downtown Association and participating Downtown Businesses. Held from 2-5pm, families are invited to...

Cost: Free

Where:
Downtown Fuquay-Varina
Fuquay-Varina, NC  27526


Sponsor: Fuquay-Varina Downtown Association
Telephone: 919-552-0848
Contact Name: Rachel Cornett
Website »

More information

Celebrate the fall season at the Garden with a fun-filled evening of hands-on nature activities! Meet green monsters, craft a magic wand and leaf critter, tackle the spider web obstacle course,...

Cost: $5 per person; children 2 & under FREE

Where:
North Carolina Botanical Garden
100 Old Mason Farm Rd
Chapel Hill, NC  27517
View map »


Sponsor: North Carolina Botanical Garden
Telephone: 919-537-3770
Contact Name: Elisha Taylor
Website »

More information

Just as you are getting sleepy and letting go of a yawn, many of the wetland’s inhabitants are stretching and getting ready for their “day.” We’ll learn which animals in the wetland are...

Cost: $5 per family

Where:
Walnut Creek Wetland Park
950 Peterson Street
Raleigh, NC  27610
View map »


Telephone: 919-996-2760
Contact Name: Stacie Hagwood
Website »

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Conjure up your best disguise* and show off your Halloween threads as you compete in our costume contest, then march over to the Makery to decorate a trick-or-treat bag for the big night. Summon...

Cost: $35

Where:
Kidzu Children's Museum
201 S. Estes Drive
Chapel Hill, NC  27514
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Sponsor: Kidzu Children's Museum
Telephone: 919-933-1455
Contact Name: Sabrina Varney
Website »

More information

This event is very popular, and spots fill up fast so make sure to reserve your spot in advance.  In the heart of a zombie apocalypse at TreeRunner, the park has been quarantined as a large...

Cost: Adults & Kids Over 14 years of age:$44; Kids 13 and under: $39

Where:
TreeRunner Raleigh
12804 Norwood Rd.
Raleigh, NC  27613
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Telephone: 919-410-7347
Contact Name: TreeRunner
Website »

More information

N.C. By Train and Amtrak are making it easier than ever for families to get to the N.C. State Fair through a special stop right at the fairgrounds in Raleigh from Friday, Oct. 18 through Sunday,...

Cost: See website for fees; prices vary based on pick-up location

Where:
, NC


Website »

More information

Show More...
Show Less...

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

For years, scientists have worked to understand the changes that occur in trees and other plants during autumn. Although many details remain unclear, we do know enough to explain the basics of...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

Give rugby a try. Take part in tag rugby pick-up games every Saturday morning at Baileywick Road Park, near the Second Shelter.  No experience necessary. All ages. 

Cost: Free

Where:
Baileywick Road Park
9501 Baileywick Rd
Second Shelter Field
Raleigh, NC  27615
View map »


Sponsor: Raleigh Redhawks Rugby
Contact Name: denise travis
Website »

More information

Families explore different school and calendar options in the Wake County Public School System.

Cost: Free

Where:
Panther Creek High School
6770 McCrimmon Pkwy.
Cary, NC  27519
View map »


Website »

More information

Pittsboro comes alive with arts and crafts vendors, food trucks and more. 

Cost: Free

Where:
Downtown Pittsboro
, NC  27312


Website »

More information

The local community is invited to the CORRAL Riding Academy’s CORRAL Classic to celebrate the young women of CORRAL as they give riding demonstrations, meet CORRAL’s horses and goats at...

Cost: Free

Where:
CORRAL Riding Academy
3620 Kildaire Farm Rd
Cary, NC  27518
View map »


Sponsor: CORRAL Riding Academy
Telephone: 919.355.2090
Contact Name: Abby Shea
Website »

More information

Food trucks, a kids costume contest, arts and crafts vendors and more light up Main Street in Rolesville.

Cost: Free

Where:
Main Street
Rolesville, NC  27571


Website »

More information

Live entertainment, a kids' zone, corn hole competition, food trucks, and arts and crafts vendors highlight this annual festival in Holly Springs.  

Cost: Free

Where:
Sugg Farm at Bass Lake Park
2401 Grigsby Ave.
Holly Springs, NC  27540
View map »


Website »

More information

Calling all walkers, runners and anyone who wants to have fun at the beautiful Dorothea Dix Park in Raleigh and help us celebrate 40 years of prevention. Join the staff of PCANC and the triangle...

Cost: $30 Individual/$70 for Families

Where:
Dorothea Dix Park
2105 Umstead Dr
Raleigh, NC  27603
View map »


Website »

More information

Learn basic canoeing skills and a bit about the millpond's history, then head out to explore the pond's many features as seen only from the water. Canoes, paddles, and life jackets are provided,...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

Enjoy a guided tour of the trees, shrubs and flowers that adorn the park, followed by an art activity using plant materials collected during the tour. All ages and abilities welcome. Registration...

Cost: Free

Where:
Kids Together Playground
111 Thurston Dr.
Cary, NC  27518
View map »


Website »

More information

Want to get inside Historic Yates Mill? Join us for a half-hour tour (starting at 1, 1:30, 2, 2:30 & 3 p.m.) to view the main power drive and milling machinery while exploring the mill's history...

Cost: $5/Adult, $4/Senior (60+ yrs), $3/Child (7-16yrs), Free/Child (6yrs & younger)

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
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Telephone: 919-856-6675

More information

Come in costume for Halloween family fun at the 𝗧𝗿𝗶𝗰𝗸 𝗼𝗿 𝗧𝗿𝗲𝗮𝘁 𝗲𝘃𝗲𝗻𝘁 𝗮𝘁 𝘁𝗵𝗲 𝗺𝗮𝗹𝗹 𝗦𝗮𝘁𝘂𝗿𝗱𝗮𝘆,...

Cost: Free Admission

Where:
Triangle Town Center
5959 Triangle Blvd
#206
Raleigh, NC  27616
View map »

More information

Learn basic canoeing skills and a bit about the millpond's history, then head out to explore the pond's many features as seen only from the water. Canoes, paddles, and life jackets are provided,...

Cost: Free

Where:
Historic Yates Mill County Park
4620 Lake Wheeler Road
Raleigh, NC  27603
View map »


Sponsor: Historic Yates Mill County Park
Telephone: 919-856-6675
Website »

More information

Man's best friend is featured in a family-friendly event that includes dog shows, a canine costume contest, parade, photo booth and more.

Cost: Free

Where:
Durham Central Park
501 Foster St.
Durham, NC  27701
View map »


Website »

More information

Put on your fastest shoes and your race face for some fun, frightening fitness in a 3.1-mile run, Enjoy live music and seasonal food and drinks at the Farmhouse Café. Costumes not...

Cost: Free

Where:
Wendell Falls
320 Vintage Point Lane
Wendell, NC  27591
View map »


Sponsor: Wendell Falls
Telephone: 919-437-4043
Contact Name: Cherith Andes
Website »

More information

Meet the farm's horses and enjoy games, crafts, treats, music, a haunted trail for teens and more. All proceeds benefit Horse and Buddy Therapeutic Riding Program, a local equine...

Cost: $10/person. Free for ages 9 and younger

Where:
Horse and Buddy Therapeutic Riding Program
4728 Old U.S. Hwy. 1
New Hill, NC  27562
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Website »

More information

Search wetlands and forests for birds. Ages 13-15. Register online. 

Cost: $8/resident, $10/nonresident

Where:
Hemlock Bluffs/Stevens Nature Center
2616 Kildaire Farm Rd.
Cary, NC  27518
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Telephone: 919-387-5980
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More information

East Cloud Kungfu hosts a Parent's Night Out event, featuring a safe environment for kids as they about the wide world of kungfu.   Check it out!...

Cost: $25 first child, $20 each additional child

Where:
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Sponsor: East Cloud Kungfu, LLC
Telephone: 252-646-7053
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The Annual Raleigh Zombie Walk will be calling the living dead once again this year. The Zombie herd will gather for the 13th Annual Zombie Walk, invading the streets of downtown Raleigh. You can...

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Where:
Nash Square Park
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View map »


Website »

More information

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Cost: See website for fees; prices vary based on pick-up location

Where:
, NC


Website »

More information

N.C. By Train and Amtrak are making it easier than ever for families to get to the N.C. State Fair through a special stop right at the fairgrounds in Raleigh from Friday, Oct. 18 through Sunday,...

Cost: See website for fees; prices vary based on pick-up location

Where:
, NC


Website »

More information

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